REFUND & CANCELLATION POLICY
At JPM Industries, we strive to provide the highest quality products and customer experience. This Refund & Cancellation Policy outlines the conditions under which refunds, returns, replacements, or cancellations may be requested. By purchasing from us, you agree to the terms described below.
1. GENERAL POLICY
All refund, cancellation, and return requests must comply with the terms stated in this Policy. JPM Industries reserves the right to approve, reject, or modify any request based on product condition, eligibility, and supporting evidence.
This Policy applies to all purchases made through:
- Our website
- Authorized dealers
- Marketplace platforms
- Offline distributors
- Direct corporate or bulk purchases
2. ORDER CANCELLATION POLICY
2.1 Cancellation by Customer (Before Dispatch)
Customers may request cancellation before the product is shipped. If approved:
- A full refund will be initiated
- Refund will be processed within 7 - 10 business days
Cancellations requested after shipment will be treated as Return Requests (see Section 3).
2.2 Cancellation by JPM Industries
We reserve the right to cancel orders under the following circumstances:
- Product out of stock or discontinued
- Billing errors or pricing inaccuracies
- Fraudulent or suspicious transactions
- Incorrect shipping details
- Unserviceable delivery location
If we cancel your order:
- You will be notified
- A full refund will be issued immediately
3. RETURN & REPLACEMENT POLICY
Returns or replacements are allowed only under the following conditions:
3.1 Damaged Product Received
If you receive a product that is physically damaged:
- Report within 48 hours of delivery
- Provide unboxing video and clear images as evidence
Upon verification, we will offer:
- Replacement or
- Full refund
3.2 Defective Product / Not Working
If the product is defective or malfunctioning on arrival:
- Report within 7 days of delivery
- Provide product photos/videos demonstrating the issue
After evaluating the claim:
- Replacement will be provided or
- The issue will be resolved by our technical team
3.3 Wrong Product Delivered
If you receive an incorrect product:
- Notify us within 48 hours
- Product must be unused and in original packaging
We will arrange a reverse pickup and issue:
- Replacement with the correct product or
- Full refund
3.4 Conditions for Accepting Returns
A return is accepted only if:
- Product is unused, undamaged, and in original condition
- Includes original box, accessories, manuals, and invoice
- All tags and labels remain intact
Returns may be rejected if:
- Product is used or installed
- Product is tampered with
- Serial numbers are altered
- Damages are caused by customer mishandling
4. NON-RETURNABLE PRODUCTS
The following items cannot be returned or refunded unless defective or damaged upon delivery:
- Customized products
- Bulk orders made on request
- Products with hygiene concerns
- Items installed or used
- Products damaged due to incorrect installation
5. REFUND PROCESS
Refunds are issued using the original payment method:
Online Payments (UPI/Cards/Net Banking):
Refund initiated within 7–10 business days
Cash on Delivery (COD):
Refund issued via bank transfer or UPI within 7–10 business days
Refund timeline may vary based on bank processing time.
6. REPLACEMENT PROCESS
If your replacement request is approved:
- A pickup will be arranged
- After inspection, a replacement will be dispatched
- In some cases, immediate replacement may be sent based on availability
If replacement is unavailable:
- Refund will be issued or
- Alternative product options will be offered
7. FAILURE TO RECEIVE DELIVERY
If an order cannot be delivered due to customer unavailability, wrong address, or refusal to accept:
- Reshipment fees may apply
- Refund may be issued minus logistics charges
Repeated delivery failures may lead to account restrictions.
8. BULK & CORPORATE ORDERS
Refund and cancellation rules differ for:
- Corporate orders
- Customized manufacturing orders
- Bulk purchases
These orders may not be eligible for return unless defective.
9. FRAUDULENT CLAIMS
JPM Industries reserves the right to reject refund/return requests that appear to be:
- Fraudulent
- Abusive
- Misleading
- Without proper evidence
Legal action may be taken in cases of attempted fraud.
10. CONTACT INFORMATION
For refund, cancellation, or return support, contact:
JPM Industries
📧 Email: jpmledlight@gmail.com
📍 Address: Khasra No. 1031/1/52, VPO Khandsa, Khandsa Road, Gurugram, Haryana - 122004
🌐 Website: www.jpmindustries.in
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