SHIPPING & DELIVERY POLICY

At JPM Industries, we are committed to delivering a smooth and reliable shipping experience for all customers. This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and tracked. By placing an order with us, you agree to the terms outlined below.

1. ORDER PROCESSING

Orders placed through our website or authorized platforms are processed:

Within 1–3 business days for in-stock products
Delays may occur during holidays, sales events, or peak seasons

Once an order is confirmed:

You will receive an order confirmation email/SMS
Orders cannot be modified after they enter the processing stage

If any information is incomplete (address, phone number, etc.), processing may be delayed.

2. SHIPPING TIMELINES

Estimated delivery times:

Metro Cities: 3–5 business days
Tier 1 & Tier 2 Cities: 4–7 business days
Remote Areas / Villages: 7–10 business days

Please note:

Delivery times may vary due to courier delays, weather conditions, natural disasters, or operational issues
We do not guarantee exact delivery dates
Customized or bulk orders may require additional time

3. SHIPPING METHODS

We partner with trusted logistic providers to ensure safe and timely delivery, including:

Professional courier companies
Speed post / EMS services
Transport agencies for bulk shipments

Shipping method depends on:

Delivery location
Order size & weight
Availability of service providers

4. SHIPPING CHARGES

Shipping charges are calculated based on:

Delivery location
Total order weight
Courier partner’s rate card
Packaging requirements

Shipping charges, if applicable, will be clearly displayed before checkout. Free shipping may be offered during promotions or on specific order values.

5. ORDER TRACKING

Once your order is shipped:

You will receive a tracking number via SMS or email
You can track your shipment on the courier partner’s website
Tracking updates may take 24–48 hours to reflect in the system

If tracking status shows no movement for over 3 days, contact our customer support.

6. DELIVERY ATTEMPTS

The courier partner will attempt delivery:

Two to three times

After failed attempts, the package may be returned to us. Failure to accept delivery may result in:

Additional re-delivery charges
Cancellation of order
Refund minus shipping costs (if applicable)

7. RECEIVING YOUR ORDER

Upon delivery, you are advised to:

Inspect the package for physical damage
Verify the product and quantity
Record an unboxing video (recommended for claim support)

If the package is damaged:

Reject delivery or
Accept and report damage within 48 hours with photos/videos

Claims without evidence may not be accepted.

8. WRONG ADDRESS / UNDELIVERABLE ORDER

An order may be marked undeliverable due to:

Incorrect address
Missing landmark
Customer unavailable
Wrong phone number
Refusal to accept the package

In such cases:

A re-delivery attempt may be arranged
Additional shipping charges may apply
Refunds, if any, will exclude shipping fees

9. SHIPPING FOR BULK ORDERS

Bulk or corporate orders may:

Have different shipping timelines
Require freight or transport services
Be subject to special packaging charges

Delivery time depends on quantity, customization, and logistics scheduling.

10. INTERNATIONAL SHIPPING

At present, JPM Industries does not provide international shipping, unless pre-approved for specific bulk or corporate contracts.

Future updates will be posted on our website.

11. FORCE MAJEURE

Shipping delays may occur due to events beyond our control, including:

Natural disasters
Strikes or labour disruptions
Political unrest
Transportation failures
Pandemic-related restrictions
Acts of God

JPM Industries is not liable for delays caused by such external factors.

12. DELIVERY COMPLETION

Delivery is considered complete when:

Courier marks the package as delivered
The package is handed over to the recipient or authorized person

Once marked delivered:

JPM Industries is not responsible for theft, loss, or misplacement
Customers must coordinate with the courier for resolution

13. CONTACT INFORMATION

JPM Industries
📧 Email: jpmledlight@gmail.com
📍 Address: Khasra No. 1031/1/52, VPO Khandsa, Khandsa Road, Gurugram, Haryana - 122004
🌐 Website: www.jpmindustries.in

Shipping & Delivery Policy